“Why all this fuss about relationships?”
“Yes, Mike, I do understand we need to get on with each other, but honestly, work is work, and these are not my friends. Can we move on now, please?”
That attitude works well when the world is simple and orderly. We develop best practices, manuals and SOPs. Who needs relationships? Just work to the script. The instructions are clear.
The problem is the world is probably not as simple as it used to be.
Here is a great model from Ralph Stacey:
As you can see, as long as the world is predictable and we agree on what is going on, things are simple. Simple things can be managed.
But moving out along that path where things get more uncertain and we agree less and less on what is going on, we discover that things get complicated, eventually complex, and ultimately become totally chaotic.
Well, a computer is complicated, but it is possible to figure it out. A bowl of...