In the previous blog post, I introduced you to DAC (Direction, Alignment, and Commitment), the leadership concept developed by The Center for Creative Leadership. You looked at how that can be useful for first-time managers (FTMs) to understand what they need to focus on from a leadership perspective. In fact, this does not only apply to FTMs. A lot of seasoned team managers could benefit from applying this thinking as well—but that is another story.
To recap, DAC stands for Direction, Alignment, and Commitment. This framework is not something that one person—the leader—tells everyone to do. On the contrary, establishing DAC is a process. It happens as a result of a two-way exchange with everyone on the team. It's co-created, so to speak, but often initiated by the leader.
That's the theory covered in the previous blog post. But if you're a newly appointed manager, you may well be thinking, "This makes sense but where do I begin?"
It's actually not as tricky...
Research conducted by the Center for Creative Leadership has identified a number of challenges that first-time managers (FTMs) have in common. You can read the full list here. I have chosen to focus on the top one because you could argue that the rest of the issues are all sub-issues that arise from the same overall challenge:
The FTM has been used to achieving results through a high degree of control over themselves. They set goals and manage their time and effort in such a way as to reach them. That's exactly what has drawn attention to them in the first place and is the reason they have now been promoted to their first management position.
But the way they control themselves is not going to work on others. They need to learn to switch from control to influence, which is an entirely different approach.
"If you knew how many times I have told them to do that."
But as they eventually work out, telling...
Who gets the last chef?
That was the title of my presentation for a group of managers. The title was inspired by a number of conversations that I have been having with clients. You can substitute "chef" for the type of critical position that is part of your current reality.
Reflecting on those conversations, I realized that there has been a common thread through most of them. They have all been concerned with:
On a daily basis, this is not so obvious. Therefore, it’s not a high priority, but it hits them every time a key team member needs to be replaced. Firstly, they realize that there is no obvious No. 2 who has been groomed for the job. Secondly, when they start the search, they quickly understand that there is not a lot of talents available out there.
The problem is that once they realize this, it’s a bit late to do much about it other than pray—
When it comes to leadership, three common but major challenges appear. These are how to best:
In a previous blog post, you explored what it means to be inspirational. In the next few blog posts, you will explore what leadership means in a team context. Afterward, you will learn about leadership dedicated to the challenge of developing employees.
Just to recap: The basic premise for this and the succeeding blog posts is that management and leadership are distinctly different. Both are required, but somehow most managers tend to focus more on the management part of the job and neglect the leadership aspect. If you are in the service industry, this mindset will ultimately affect your guest experience.
In my view, team management is all about the operational, practical and tangible aspects of what the team does—tasks, timelines, delivery, budget, among others. It all needs to be looked after or...