I see quite a few posts on social media that express the hope that this will soon be over and that we can return to normal—so do I, of course.
But the problem is that hope is not a strategy for coping with the complex issue that we all face: What to do next?
Most of us in our managerial and team leader roles are used to navigating in a relatively ordered environment. Things are generally simple or complicated. But even when things are complicated, there are principles, with the causes and effects more or less mapped and understood.
If it gets overwhelmingly complicated, we call in experts, consultants and other good people to help us understand whatever it is that we are struggling with, but we are still navigating in a relatively ordered and predictable environment.
Now, that has all changed.
Collectively, we have taken a step into deeper uncertainty in the direction of chaos—that...