How did it start?

My personal journey from being a good manager to becoming a great team leader began at the age of 21 when I got thrown in the deep end. It was sink or swim.

Here's how it all began.

My story begins in Paris many years ago, in a brand new and très chic restaurant. It was the talk of the town and crazy busy as a result. Watch the video and I will tell you how it all happened.


It's not as hard as you may think.

All you need is a solid toolbox and some good guidance to walk you through the process. Once you understand and implement these tools, your team will not only perform better, you will experience a whole new sense of engagement that makes your job fun and rewarding at the end of the day.


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