Why do Team Leaders Need to Learn About the Service Profit Chain?

Mega trends are shaping the service industry.
Check them out in three simple videos⁠—FREE.

EXPLORE THE THREE MEGA TRENDS

The Service Profit Chain Model

Here is a quick overview of what the Service Profit Chain is all about. If you have an interest in the service industry in whatever form, understanding the fundamentals must be part of your foundation skill set.

 

Learn the answers to these essential questions.

  • How are key service industries such as hospitality, healthcare, tourism and other staff-intensive services undergoing fundamental changes?
  • How are new trends making  it more difficult to be financially successful, let alone grow?
  • How can you address these changes?

Change is the only constant in life.

You have probably heard this saying before. But it is important to keep in mind that the future does not just happen. It is driven by what is going on now.

There are three major movements shaping the service industry:

Abundance, Service-Dominant Logic, and the lack of Engagement.

Once you understand these trends, you will also see how you need to adjust your thinking to accommodate them—that is if you want to succeed.

Ready to do just that?

Take the plunge and view the three free videos.

Start your learning here.

Watch the three mega trend videos and receive the answers to the most common questions about the Service Profit Chain.
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Watch the three mega trend videos and receive the answers to the most common questions about the Service Profit Chain.