Here is a quick overview of what the Service Profit Chain is all about. If you have an interest in the service industry in whatever form, understanding the fundamentals must be part of your foundation skill set.
You have probably heard this saying before. But it is important to keep in mind that the future does not just happen. It is driven by what is going on now.
There are three major movements shaping the service industry:
Once you understand these trends, you will also see how you need to adjust your thinking to accommodate them—that is if you want to succeed.
Ready to do just that?